What to do with recalled toys? Toys R Us institutes “no quibble” return policy

In an effort to get recalled toys out of kids hands, Toys R Us has announced a "no quibble" policy.  Toys R Us will take back recalled products whether they were purchased at Toys R Us or not, with or without a receipt. 

This should help many parents.  I know several parent friends who have bagged up recalled toys but don't want the hassle of sending them back, and also don't want to put them in the landfill.  One friend has already taken advantage of the new policy, and returned an opened Aqua Dots set without any problems at all.  She was even asked whether she purchased it on sale or not, and was given the full price, even though the product was on sale.

While I'm sure that Toys R Us isn't being completely altruistic – obviously, Toys R Us believes that parents who come in to return toys will end up spending money in Toys R Us, I nevertheless applaud the policy.  It is eminently better than refusing to accept returns, which was my experience at Target.  I attempted to bring back an opened Aqua Dots set, and was refused without a receipt or a sealed package. 

For those of you wondering what is on the recall list, six government agencies have joined together to create a "one stop shop" for U.S. government recalls.  The site provides a comprehensive list of recalls by the Consumer Product Safety Commission, the Food & Drug Adminstration, the U.S. Department of Agriculture, the U.S. Environmental Protection Agency, the U.S. Coast Guard, and the National Highway Transportation Safety Administration. 

{moscomment}

If you enjoyed this post, please consider leaving a comment or subscribing to the RSS feed to have future articles delivered to your feed reader.

Speak Your Mind

*